Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges?

Free delivery on all orders over £100. Otherwise delivery charge is £9.50

Which payment methods are accepted?

We accept payment by card, PayPal or bank transfer.

How long will delivery take?

All items are dispatched within 5-7 working days. It takes 1 to 2 working days to deliver to you, however please allow for a few extra days in case of delays in the post.

I miss my pracel.

Sorry to hear that, In that case we can send again but you should expect extra fee £30

What exactly happens after ordering?

In case you sent your ready to print artwork we send straight to printing queue. If you haven’t we will design for you and send artwork for approval by email.

Do I receive an invoice for my order?

We always send invoice/receipt by email.

Send us an email

We are here to answer any questions you may have about our design and printing services. Reach out to us and we’ll respond as soon as we can.

Even if there is something you have always wanted to experience and can’t find it on Dixen Design, let us know and we promise we’ll do our best to find it for you.

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